Skip to Main Content
  • Select Province:
  • Français
  • Print
  • Change Contrast
  • Text Resize

Frequently Asked Questions

​​​​​​​Information about vision loss rehabilitation therapy​

Q: What is vision loss rehabilitation therapy?

A: Vision loss rehabilitation therapy is a specialized health care service that teaches people the practical skills they need to enhance their independence, safety, mobility and emotional well-being after a loss of sight. Vision loss rehabilitation therapy is provided by certified specialists, who will work with you to create a personalized rehabilitation plan to meet your needs and goals. You can find out more about the services Vision Loss Rehabilitation New Brunswick offers by visiting the Our Services page.

Q: How do I know if I need vision loss rehabilitation therapy?

A: If your vision loss is affecting your independence, safety, mobility and emotional well-being, it may be time to start a vision loss rehabilitation therapy plan. Your health care professional understands your vision loss and can help you decide whether, and when, rehabilitation therapy might be right for you. 

How to get started​

Q: How can I get started? Do I need a referral?

A: You are welcome to reach out to us directly to learn more about our services and ask any questions you may have. However, we do need a referral from a health care professional before we can get started in developing a personalized rehabilitation plan for you. If you believe you may benefit from vision loss rehabilitation therapy, talk to your health care professional about referring you to Vision Loss Rehabilitation New Brunswick. They understand your vision loss and can help you decide if and when it might be right for you.

Q: I'm having trouble finding a health care professional to refer me. What should I do?

A: If you are having difficulty receiving a referral, contact CNIB​. They may be able to assist you with getting a referral for services offered by Vision Loss Rehabilitation New Brunswick.

Q: Once I've been referred, how quickly will I hear from you?

A: Once your health care professional refers you to Vision Loss Rehabilitation New Brunswick, our certified specialist will review the information provided, and contact you by phone within five business days to discuss your needs and goals. From there, we'll work with you to develop your personalized rehabilitation plan.​

Q: Where in New Brunswick are your services available?

A: Vision Loss Rehabilitation New Brunswick is the leading provider of vision loss rehabilitation therapy in New Brunswick. Our specialists deliver services where New Brunswickers need them most: in their homes and communities, their workplace, over the phone, online and at our Vision Loss Rehabilitation New Brunswick centres in Saint John, Fredericton, Moncton and Bathurst.   

Your rehabilitation plan

Q: What can I expect from my rehabilitation plan?

A: We help people develop or restore key daily living skills that enhance their independence, safety, mobility and emotional well-being after a loss of sight. To help you do this, our certified specialists will work with you to develop a personalized rehabilitation plan to achieve your goals. This plan may include a range of services, depending on your needs and goals. You will be seen by one or more certified rehabilitation specialists who will regularly work with you. In addition to working with our specialists, you will need to practice the skills you learn in order to master them. 

Q: Who will I be working with – and what are their qualifications?

A: Our specialists are experts in the field of vision loss rehabilitation therapy, and most hold certifications from the Academy for Certification of Vision Rehabilitation & Education Professionals (ACVREP). ACVREP-certified specialists provide a level of quality care that is unmatched in the field.

Q: How many appointments will I have, and where will they take place?

A: The number of appointments you have will depend on your personalized rehabilitation plan. Your appointments may take place in your homes and community, your workplace, over the phone, online and at one of our Vision Loss Rehabilitation New Brunswick centres in Saint John, Fredericton, Moncton and Bathurst.  

Q: Do I need to pay for these services?

A: No, you do not need to pay for these services. The services are offered by Vision Loss Rehabilitation New Brunswick.

​Managing your appointments​

Q: What if I need to cancel or reschedule an appointment?

A: Contact us as soon as possible if you need to cancel or reschedule an appointment. 24 hours' notice is requested to change your appointment.

Q: What if I miss an appointment?

A: It's important to let us know at least 24 hours in advance if you need to cancel or change your appointment. If you are not able to attend, we will try to reschedule your appointment if there is availability.

More about Vision Loss Rehabilitation New Brunswick

Q: What is Vision Loss Rehabilitation New Brunswick?

A: Vision Loss Rehabilitation New Brunswick is a health services organization. We provide training that enables people who are blind or partially sighted to develop or restore key daily living skills, helping enhance their independence, safety, mobility and emotional well-being. We serve people with all types of vision loss – from low vision to total blindness –​ on referral from ophthalmologists, optometrists and other health care professionals. Vision Loss Rehabilitation New Brunswick is operated by CNIB.

Q: Is Vision Loss Rehabilitation New Brunswick affiliated with CNIB?

A: Yes. Vision Loss Rehabilitation New Brunswick is a CNIB organization, bringing nearly 100 years of expertise in supporting people who are blind and partially sighted.

Q: How is Vision Loss Rehabilitation New Brunswick funded?

A: The services are offered by Vision Loss Rehabilitation New Brunswick.

Q: How can I provide feedback or make a comment or complaint?

A: Vision Loss Rehabilitation New Brunswick welcomes your feedback. You can submit your comments or concerns by using our feedback form. We will review your comments and get back to you within five business days.​